Fixing errors at the turnstile or barrier

Example: the exit reader lights up red, the entry reader lights up yellow.

Cause: The reader lit yellow has no connection to the controller (e.g. broken or loose cable).

Solution: Check the cable connection at the yellow-lit reader and reattach it correctly.

Cause: Most likely, access is being deliberately denied by Bausicht. Common reasons:

• Missing or expired documents
• Missing or expired safety briefing
• Access attempt outside opening hours
• Missing permissions for this access point
• Duplicate entry (according to the system, the person is already on the construction site)
• Lockout period (e.g. no re-entry possible for XX minutes after exiting)

Solution: Check the exact reason under Employees > Failed access attempts or Visitors > Failed access attempts. The cause is displayed there.

Cause: The controller is not receiving a passage signal from the turnstile or barrier.

Steps to check:

1. Check the signal cable: Inspect In1 / GND on the controller.
2. If no return signal arrives (e.g. with a door or barrier without a passage sensor): Send an email to support@bausicht.com with the construction site and controller ID, asking to change the GateType from 2 to 0.

Check first: In app.bausicht.com, under Employees → Failed access attempts, is the error “Card presented, no passage” displayed?

• If yes: The return signal from the turnstile is missing. There are two options:

  1. Connect the return signal: Connect the signal cable to IN1 and GND on the controller.

  

  2. Adjust the GateType: In the parameters, set gate1 → gateType = 0.
     • Advanced administrators can change this setting directly in Bausicht.
     • Everyone else should contact Bausicht support.

• If no: Continue with the following checks.

Possible cause: The turnstile was recently disconnected from power.

Steps to check:

1. Was the turnstile disconnected from power in the last few minutes?
   • If yes: The turnstile may be offline or may not have the current time yet (e.g. the clock battery has not been inserted yet or is empty).
   • Solution if the time is missing: Simply wait 60-90 minutes - the turnstile synchronizes automatically.
2. Check at app.bausicht.com > Access points whether the turnstile is shown as online.

Possible cause 1: No power.

Solution:

• Check the power outlet - is the outlet working?
• Check the cables - are all cables connected correctly?
• Check the RCD breakers - the RCD breakers may have tripped. There are 2 RCD breakers; both must be checked and switched back on if necessary.

Possible cause 2: The key at the bottom of the turnstile was turned.

This mechanically unlocks the turnstile in one or both directions.

Solution:

1. Stand under the turnstile and look up.
2. From below, insert the key and turn it to undo the mechanical release.

Cause: Probably a short circuit in the turnstile’s return signal.

Steps to check:

1. On the controller, pull out the green IN1 and GND connector.

2. Check whether the beeping stops.
   • If yes: The GateType must be adjusted. Set gate1 → gateType = 0.
     • Advanced administrators can change this setting directly in Bausicht.
     • Everyone else should contact support and be sure to include this information (construction site, controller ID, and that the GateType must be set to 0).
   • If no: Continue with the systematic troubleshooting below.

If the turnstile cannot be opened far enough even manually (using the lever), there is a mechanical problem. This is rare and should be considered a last resort.

Solution (using Turnstar as an example):

1. Locate the hex nut on the rotation mechanism (see image 1, marked in red).
2. Turn the hex nut.
3. Then turn and adjust the white adjustment element to set the lever correctly.