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Printing does not work (preview does not load, jobs stuck)

Always check first: direct USB + Chrome or Edge

Connect the printer DIRECTLY via USB

Straight to the computer. No USB hub. No docking station.

Use Google Chrome or Microsoft Edge

Open app.bausicht.com in Google Chrome or Microsoft Edge and try printing again.

If jobs get stuck while the printer is connected through a hub or docking station, this is very likely the cause. Check both points before taking any further action.

Before you start
Administrator rights on the computer are required for driver updates or reinstallation and the advanced Windows help.
Where to find it
First check direct USB and Google Chrome or Microsoft Edge; then update or reinstall the Magicard driver if needed
How to check the result
After each step, check whether the print preview loads and the job leaves the queue.

Guided print diagnosis

Direct USB to the computer and Google Chrome or Microsoft Edge are always the first checks. Firefox and Safari are not supported. If printing still fails, the diagnosis guides you to updating or reinstalling the Magicard driver. Advanced Windows steps are only for a print preview that will not load.

On this page

Quick answer

First check the direct USB connection without a hub or docking station and use Google Chrome or Microsoft Edge. Firefox and Safari are not supported. If printing still fails, update or reinstall the Magicard printer driver. A Windows test page outside Bausicht can also help narrow down the cause. The collapsed advanced Windows help is only relevant if the print preview still does not load afterwards.

Does the printer display show “Nockenfehler” (cam error)? Then follow the short guide with video Cam error: check the power supply and mechanics.

Step 1: Check the direct USB connection and browser

  1. Connect the printer DIRECTLY via USB: use a USB cable to connect the printer directly to the computer you are printing from. Do not connect the printer through a USB hub or docking station.
  2. Use Google Chrome or Microsoft Edge: open app.bausicht.com in either browser and start the printout again there.
This is correct: the printer and the USB card reader are each plugged directly into the PC, not into a USB hub.

Firefox and Safari are not supported. Check both the USB connection and browser before continuing with step 2.

Does printing work now? Then step 2 is not needed. Keep the direct USB connection and continue using Google Chrome or Microsoft Edge.

Step 2: Update or reinstall the Magicard printer driver

Have you already tried USB directly to the computer and Google Chrome or Microsoft Edge, but printing still fails? Next, update the Magicard printer driver. If that does not help or the latest version is already installed, reinstall the driver.

For first-time setup of the Authentys 300, follow the Authentys 300 printer installation guide.

Requirement: you need administrator rights on the computer. If you do not have these, ask your IT team for assistance.

First update the driver

  1. Save your work and close Google Chrome or Microsoft Edge.
  2. Open the official Magicard download page and select your printer model or enter its serial number. For the Authentys 300, select Magicard 300.
  3. Under Printer drivers → Windows, download the latest driver with the installer. If you receive a ZIP file, extract it first. Open the .exe file and follow the installation wizard. Restart the computer if the wizard asks you to.
  4. Test printing again in Google Chrome or Microsoft Edge. Select the card printer and keep it connected directly to the computer via USB, without a USB hub or docking station.

If that does not help: reinstall the driver

  1. Save your work and close Google Chrome or Microsoft Edge.
  2. Right-click Start and open Device Manager. Expand Printers or Print queues. Right-click the affected Magicard/Authentys card printer and select Uninstall device → Uninstall.
  3. Restart the computer.
  4. Run the Magicard installer downloaded above again and follow the wizard. Restart the computer again if prompted.
  5. Open Bausicht again in Google Chrome or Microsoft Edge, select the newly installed card printer in the print dialog and test printing with a direct USB connection, without a hub or docking station.

Does printing work now? No further steps are needed.

Additional test: Print outside Bausicht

A Windows test page helps check whether Windows can communicate with the printer without Bausicht or a browser. Use the same printer and keep it connected directly to the computer via USB.

  1. Open Settings → Bluetooth & devices → Printers & scanners. On Windows 10, go to Settings → Devices → Printers & scanners.
  2. Select the affected printer and open Printer properties (on Windows 10, select Manage first).
  3. On the General tab, select Print Test Page.

What does the result tell you?

  • The test page prints: Windows can communicate with the printer. This points the investigation more towards Bausicht, the browser in use or its print settings. Also check that the same printer is selected in Chrome or Edge.
  • The test page does not print: The problem also occurs outside Bausicht. Ask your IT team to check the printer, USB connection and driver.

Include the test page result when contacting support.

Special case: the print preview still does not load

The advanced Windows help below is only relevant if the print preview still does not load despite a direct USB connection, Chrome or Edge and a reinstalled driver. It is not needed in most cases. If the preview loads but jobs remain stuck, skip this special case and contact support if the problem continues.

Only if the print preview will not load: Advanced Windows help

For advanced users or your IT team: only carry out both steps below if the print preview still does not load. Resetting the queue deletes pending print jobs.

Reset the print queue

  1. Press the Windows key and type cmd. Right-click Command Prompt → select Run as administrator and confirm the question “Allow changes?” with Yes.

  2. Type (or copy) these three commands one after another and confirm each with Enter:

    net stop spooler
del /Q /F /S "%systemroot%\System32\spool\PRINTERS\*.*"
net start spooler

  3. Close the window and test printing again.

Note: net stop spooler and net start spooler each show a confirmation message. The del command shows no message – this is normal and correct.

Disable bidirectional support

  1. Open the system settings (Windows key + i).
  2. Go to Bluetooth & devices → Printers & scanners (in older Windows versions: Devices and Printers).
  3. Select the affected printer and open the printer properties.
  4. Open the Ports tab.
  5. Clear the Enable bidirectional support checkbox.
  6. Confirm with Apply or OK.

Then test the print preview and printing again in Google Chrome or Microsoft Edge.

Need further help?

If printing still fails after updating or reinstalling the driver, contact our support team. Only use the advanced Windows help above if the print preview will not load. Have the following ready: which printer you are using, what you are trying to print, and which steps you have already carried out. Also include whether the Windows test page outside Bausicht prints.

+49 251 92875031
support@bausicht.com

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